Job Title Manager / Sr. Manager
Department Operations Cards
Grade M / SM
Reporting To Sr. Manager / VP
A. Position Purpose
Responsible for handling credit card customer acquisition and quality management & control. Coordinate for embossing, fulfillment, dispatch and delivery activities with the responsible unit. Coordinate with internal and external stake holders for New launches and providing servicing to existing Customer Along with adherence to Audit & Compliance laid processes and guidelines.
B. Position Responsibilities
Sr. Key Responsibilities
1 Customer Related coordinate with stakeholders to ensure deliverable to the customers within TAT. Support back end customer related queries and complaints, undertaking customer service initiatives.
2 Financial Working towards Productivity Increase of the team, Analyze steps for Controlling costs and ensuring Zero operational losses. Look for processing steps to eliminate non value add activities to reduce TAT and cut cost. Explore the market for more cost effective partners.
3 Process As a Unit lead Manage Operational activities i.e. Maintain TAT, Accuracy, Reconciliations, MIS Dashboards, BCP , Audits, Project Initiatives, Quality Sample reviews , Deliverable Management DD / CC, Vendor Management.
4 People Overall People governance, Back Up creations, Training for teams Internal / External, Leave plannings , R&R , Goal settings, Appraisal reviews, Hirings.
C. Qualifications and Experience Requirement
Essential Graduate / Post Graduate
Essential Minimum of 5-10 years of experience in banking operations for cards handling card embossing and dispatch activities.
D. Competency Requirements
a. Technical Skills
System Knowledge Knowledge on Cards related system Vision Plus , Finacle. Knowledge on Master Card / Visa platforms On-boardings, Card Productions. Preferably from credit card embossing vendors who have the sound knowledge of plastic, systems and process.
b. Behavioural Skills
Flexible , Customer focus, Analytical thinking, Team leading skills, Accountability, Attention to details, Approachable
Salary: INR 5,00,000 - 8,00,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Operations/Processes/Finance/Legal
Role: Operations Manager
Employment Type: Permanent Job, Full Time